Shipping policy

At Universal People, Universal Dreams, every order is carefully prepared and packaged to ensure it arrives in perfect condition.

Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed. During product launches, holidays, or periods of high demand, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping

We offer free shipping worldwide using DHL Express, providing fast, secure, and fully trackable delivery.

Estimated transit times after dispatch:

  • Italy: 1–2 business days
  • Europe: 1–3 business days
  • International: 3–5 business days

Please note that these are estimated delivery times and may vary depending on customs procedures or local courier operations.

Tracking

All shipments include a tracking number. You can monitor the progress of your order at any time using the tracking link provided in your shipping confirmation email.

Customs, Duties & Taxes

For orders shipped outside the European Union, local customs duties, import taxes, and handling fees may apply. These charges are determined by the destination country and are the responsibility of the recipient.

Universal People, Universal Dreams has no control over these charges and cannot estimate their amount.

Delivery Address

Please ensure that your shipping address is complete and accurate before placing your order. We are unable to accept responsibility for delays or additional shipping costs resulting from incorrect or incomplete address information.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to update the information before the order is dispatched.

Delivery Delays

While we strive to meet the estimated delivery times, delays caused by customs clearance, weather conditions, carrier disruptions, or other circumstances beyond our control may occasionally occur.

Damaged or Lost Shipments

If your order arrives damaged or appears to have been lost in transit, please contact us promptly at Universalpeopleuniversaldreams@gmail.com. Include your order number and, if applicable, photographs of the package and its contents so we can assist you as quickly as possible.

Questions

For any questions regarding shipping or your order, please contact us at Universalpeopleuniversaldreams@gmail.com.